Iso 10002 Pdf Free Download: What You Need to Know About Quality Management Systems

Clauses1. Introduction & Scope2. References3. Terms & Condition4. Guiding principals5. Complaints-Handling framework6. Planning, Design and Development7. Operation of complaints-handling process8. Maintenance & Improvement AnnexureAnnex A-Interrelationship of ISO 10001, 10002, ISO 10004 and 10002.Annex B-Guidance for small businessAnnex C-Form for complainantAnnex D-ObjectivityAnnex E- Complaint handling flowchartAnnex F-Complaint follow-up form Annex G-ResponsesAnnex H- Escalation flowchartAnnex I- Continual monitoringAnnex J- Audit

Iso 10002 Pdf Free Download

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